Arizona Unemployment Contact Information

Most information about the Arizona unemployment insurance program can be found online. However, there are instances where you’ll need to get in touch with the UI claims center to answer questions about your application for benefits, weekly claims, overpayments, or appeals.

Arizona Unemployment Phone Numbers

Arizona Department of Economic Services representatives are available Monday through Friday, 8 a.m. to 5 p.m. MST.

UI Claims Information

There are three UI Claims Centers in Arizona. You will need to call the one that serves the area you work and live in:

• Toll Free: 1 (877) 600-2722
• Phoenix: (602) 364-2722
• Tucson: (520) 791-2722

Arizona UI claims centers are available to answer any general questions you may have about eligibility criteria, the unemployment insurance benefits application, or weekly claims process.

Claims and Payment Status

This automated system is available to listen to recorded information about your claim, including the status of your weekly claim and payments. It is available 24 hours per day, seven days per week.

• Toll Free: 1 (877) 766-8477
• Phoenix: (602) 417-3800
• Tucson: (520) 884-8477

UI Benefit Appeals

If you were denied benefits and have questions or concerns about the appeals process, you can get in touch with the Appellate Services Administration.

Phone: (602) 771-9019
Toll-Free:  1 (877) 528-3330

Repay an Overpayment

If you received a Notice of Overpayment and need to make a payment, you can do so by calling

1 (844) 722-6247 or (602) 252-0024 and pressing Option #1.

Debit card information

Arizona’s unemployment insurance benefit payments are managed by the Way2Go card system. If you have questions about when a payment will be posted or need assistance with using your debit card, you will need to get in touch with a Way2Go Card Services Representative by calling 833-915-4041.

What information will I need when I call?

When calling an Arizona UI claims center, you should be prepared to give your:

• Name
• Phone number
• Address
• Social Security number
• 4-digit PIN

How do I create/change my PIN?

You will be prompted to create a four-digit pin when you first apply for UI benefits—no matter whether you file by internet, phone, or mail.

If you forget your PIN or need to change it for whatever reason, you can do so online using the UI Weekly Claim system or by calling the claims center that services your area.

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Arizona Unemployment Office Locations

One-Stop Centers in Arizona are defined in the following ways:

• Comprehensive Center – The basic services of the above listed partner programs are obtainable on site. This includes co-location of most staff from these programs.
• Affiliate Site – Most of the basic services of the required partners are available on site. Also referred to locally as Satellite Locations, these can be facilities operated by one program but with other partner staff on site. Information on all of the above listed partners programs is also available at this location.
• Electronic Access Location – These are self-service locations with minimal staff assistance available.

Arizona Unemployment Job Centers – Arizona at Work

ARIZONA@WORK is a state-wide network of workforce development centers that provide a range of services to job seekers and employers. Their centers are located throughout the state and offer a variety of resources to help people find employment, improve their job skills, and connect with potential employers.

At ARIZONA@WORK centers, job seekers can access job search assistance, career coaching, and training opportunities. Employers can also utilize Arizona at Work’s services to find qualified candidates, access funding for training programs, and connect with other resources to help grow their businesses.

With its comprehensive approach to workforce development, ARIZONA@WORK is a valuable resource for individuals and businesses alike.

Arizona at Work Services Office

ARIZONA@WORK provides a wide range of services for job seekers, including:

• Apprenticeships and on-the-job training programs
• Assistance with obtaining certifications or licenses
• Career coaching and counseling
• Community resource information
• Job application help
• Job postings and job fairs
• Resume writing and interview preparation
• Skills assessments and training
• Special programs for veterans and people with disabilities

Apprenticeships and on-the-job training programs

Arizona at Work offers apprenticeship programs as part of its workforce development services. Apprenticeships are a combination of on-the-job training and classroom instruction that provide individuals with the opportunity to learn new skills and gain hands-on experience in a specific occupation or industry. These programs are designed to help job seekers develop the skills and knowledge needed to succeed in high-demand industries and occupations, such as healthcare, advanced manufacturing, and construction.

Assistance with obtaining certifications or licenses

ARIZONA@WORK assists job seekers who need to obtain certifications or licenses required for certain occupations. This service is particularly valuable for individuals who are looking to enter fields that require specialized training or credentials, such as healthcare, education, or skilled trades.

The staff will help job seekers understand the requirements for obtaining certifications or licenses, identify training programs that meet those requirements, and provide guidance on the application process. The program may also be able to provide financial assistance to cover the cost of training or testing fees.

Career coaching and counseling

Career coaching and counseling services are designed to help job seekers identify their strengths and interests, explore career options, and develop a plan to achieve their career goals.

Career coaches work one-on-one with job seekers to assess their skills, interests, and values and to develop a plan for career advancement. They offer job search strategies, resume writing tips, and interview preparation. Counselors can also help job seekers overcome barriers to employment, such as lack of education or training, limited work experience, or personal challenges.

Community resource information

ARIZONA@WORK provides information and referrals to a variety of community resources to support job seekers in their job search and beyond. Many job seekers face challenges with housing, healthcare, or transportation, which can make it difficult to find and maintain employment.

Staff can connect job seekers with community resources such as housing assistance programs, healthcare providers, transportation services, and childcare providers. By addressing these underlying challenges, Arizona at Work is helping job seekers overcome obstacles to employment and build a stable foundation for their careers.

Job application help

ARIZONA@WORK provides job application help to assist job seekers with navigating the job application process. Job application services can include assistance with filling out job applications, preparing resumes and cover letters, and submitting job applications online.

Learn how to tailor job applications and resumes to specific job opportunities to increase the chances of getting hired. Additionally, you can get support following up with employers after submitting applications and preparing for job interviews.

Job postings and job fairs

Arizona at Work offers job postings and job fairs to connect job seekers with potential employers. Job postings can be accessed online at arizonaatwork.com or in person at a job center. Job opportunities are available across various industries and skill levels.

They also host job fairs throughout the year, which provide an opportunity for job seekers to meet with employers and learn about job openings in their area. Job fairs can also provide job seekers with the chance to ask questions about specific job opportunities and learn about employers’ hiring processes.

Resume writing and interview preparation

Arizona at Work provides resume writing and interview preparation services to help job seekers present themselves in the best possible light to potential employers.

Resume building includes assistance with creating or updating resumes, tailoring resumes to specific job opportunities, and highlighting job seekers’ skills and experiences.

Interview preparation services can include guidance on how to prepare for interviews, including researching employers and practicing common interview questions. Arizona at Work’s staff may also provide feedback on job seekers’ resumes and conduct mock interviews to help them build confidence and improve their interview skills.

Skills assessments and training

Arizona at Work offers skills assessments and training services to help job seekers identify their strengths and areas for improvement and gain the skills necessary to succeed in the job market.

Skills assessments may include aptitude tests or evaluations of job-specific skills, such as computer literacy or language proficiency. Based on the results of these assessments, Arizona at Work can help job seekers identify areas where they may need additional training or education.

Special programs for veterans and people with disabilities

Arizona at Work offers specialized programs for veterans and people with disabilities to support their unique needs and challenges in finding employment.

For veterans, Arizona at Work provides access to specialized job training programs and career counseling services that take into account the unique experiences and skills gained during military service. They may also connect veterans with employers who value the skills and experience gained during military service.

For people with disabilities, Arizona at Work helps you navigate the job market and connect with employers who offer accommodations and support for individuals with disabilities.