Indiana Unemployment Contact Information

You can reach out to the Indiana Department of Workforce Development (DWD) by calling different phone numbers for specific services. You can also visit one of their office locations across the state for in-person help.

If you would like to talk to the Indiana Department of Workforce Development and about programs and services, call one of the following Indiana phone numbers:

Benefit Call Center Hours and Phone Number:

Phone: Toll-free 1-800-891-6499 or 1-317-232-7560 (TDD)

Monday-Friday: 8:00 AM to 4:30 PM Eastern
Saturday – Sunday: Closed

Before you call the Indiana Department of Workforce Development about unemployment, have the following information ready:

• Social Security number
• Employment history
• Recent pay stubs
• Letters or emails from the department
• Case numbers or claim IDs
• Bank account details

Be prepared for long waits as many people try to do the same thing that you are. Remain calm and polite and you will get through to someone who can assist you. The staffers on the line are over-worked and do every possible thing they can do in order to help you.

Uplink Self Service – 800-891-6499

Uplink is a digital system run by Indiana’s Department of Workforce Development to help people with their unemployment insurance needs. This system is open all day, every day, so you can use it when it’s convenient for you. You can apply for unemployment benefits, file weekly claims, and check the status of your claim. Uplink speeds up the time it takes to handle unemployment claims and is part of the department’s ongoing effort to improve services for both workers and employers in Indiana.

WorkOne Job Services – 888-436-9092

Looking for a new job? WorkOne Job Services in Indiana is a program aimed at helping people find jobs and gain new skills. It offers a range of services, including job search assistance, job training programs, and career planning. Employers can also benefit by finding qualified candidates through WorkOne. The program is designed to support both job seekers and businesses in Indiana, making it easier for people to find work and for companies to hire skilled workers.

Appeals – 317-232-4434

In Indiana, if you disagree with an unemployment insurance decision, you can file an appeal to have your case reviewed. The appeals process gives you a chance to present additional information and argue for a different outcome. Have questions about your appeal? You can call the office during regular business hours at 317-232-4434.

Overpayments – 317-233-4838

If you’ve received an overpayment notice, you will need to return the money. Overpayments can happen due to mistakes or sometimes intentional unemployment fraud. If you have questions about a notice you received, call the Benefits Overpayment office at 317-233-4838.

Identity Theft – 800-382-5516

Unfortunately, unemployment identity theft is an issue to watch out for. There are criminals who try to use other people’s personal information to apply for unemployment benefits. If you suspect you’re a victim of identity theft, or want more information, call 800-382-5516.

Key2Benefits Prepaid Mastercard – 833-459-3452

Need help with your Key2Benefits prepaid Mastercard? If you have chosen to receive your payments via Key2Benefits card, you can call 833-459-3452 for assistance with card activation, checking your balance, or reporting a lost card.

 

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Indiana WorkOne Job Centers

WorkOne Centers provide a variety of helpful resources. You can use free computers on site for internet access and resume writing. If you’re a veteran, specialized representatives can assist you here.

Services available at WorkOne Centers

WorkOne Centers offer a wide range of services to help you find a job or advance your career.

• File Unemployment Insurance Claim: You can apply for Indiana unemployment benefits. Staff will guide you through the process.
• Get help in coping with the stress of job loss: Emotional support and stress management tips are provided to help you deal with being out of work.
• Get help coping financially with job loss: Financial advice is given to help you manage your money while you’re not earning.
• Learn about community resources: The center can direct you to other local support, like food banks or housing aid.
• Find out about job openings: WorkOne provides current listings for jobs that match your skills. Applying for jobs can help you meet your weekly work search requirements.
• Learn about strategies for finding a job: They teach techniques to improve your job search, like networking or using social media.
• Get help in preparing for job interviews: Staff can conduct mock interviews and give you tips on what employers are looking for.
• Get help preparing your resume: Expert advice on writing an effective resume is offered.
• Post your resume for employers to see: WorkOne lets you upload your resume to a database that employers can access.
• Share job-search strategies with other job seekers (job club): Joining a job club at WorkOne allows you to learn from others who are also looking for work.
• Improve your current job skills: The center offers workshops or short courses to update or sharpen your skills.
• Get information about education and training schools: Details about schools, like cost and job placement rates, are given so you can make an informed choice.
• Prepare for a high school equivalency (HSE) exam: Study guides and practice tests are provided to help you pass your HSE exam.
• Receive job training: Programs are offered to train you in skills needed for different careers.
• Improve your reading, writing, and math skills: Basic skills courses are available to help you perform better in any job.

You can also schedule an appointment to meet with representatives for personalized help. WorkOne offers a full set of services for job seekers, including job matching, unemployment claim assistance, training programs, workshops, one-on-one counseling, case management, and additional support services. WorkOne Centers also work closely with partner organizations to offer even more resources.